Coventry City MD Chris Andersen has said that he will soon be implementing solutions which will help improve the levels of service to supporters.
Writing in his programme notes for the Oldham Athletic game, Mr Andersen wrote: "You'll be glad to know that I have almost completed my audit of the commercial side of the club.
"In the very near future, I am hoping to implement solutions to some of our existing challenges at the club and improve the levels of service we provide to supporters on a daily basis."