Coventry City CEO Steve Waggott has apologised to supporters who queued to collect match or season tickets.
In an email to supporters, Mr Waggott wrote:
Dear supporter
Thank you once again for your fantastic support at today’s game against Yeovil Town.
Steven Pressley, the staff and the team are all extremely grateful for the warm welcome they have received since we returned to the Ricoh Arena.
I understand that there were long queues again today for those supporters who were collecting their tickets and Season tickets for the match.
I can only unreservedly apologise for that but you can rest assured that, over the next fortnight, we will be working hard behind the scenes to get all of the systems in place to address this.
The team at the CCFC Superstore have worked unbelievably hard since the announcement that we were coming back to the Ricoh Arena and I know supporters appreciate the effort that they have put in. Without them, the two games we’ve played back in the city would have been impossible.
So, again, I thank you for your patience and understanding. I was so keen to get us back playing in Coventry as soon as possible that there have been issues and it is up to us to work through and resolve those as quickly as we possibly can to ensure that your experience of the club is seamless and smooth – from buying tickets to attending the game.
It’s vital we get those things right off the pitch in order to make sure as many of our supporters can enjoy the action on it.
Steve Waggott, chief executive of Coventry City Football Club.
Thank you once again for your fantastic support at today’s game against Yeovil Town.
Steven Pressley, the staff and the team are all extremely grateful for the warm welcome they have received since we returned to the Ricoh Arena.
I understand that there were long queues again today for those supporters who were collecting their tickets and Season tickets for the match.
I can only unreservedly apologise for that but you can rest assured that, over the next fortnight, we will be working hard behind the scenes to get all of the systems in place to address this.
The team at the CCFC Superstore have worked unbelievably hard since the announcement that we were coming back to the Ricoh Arena and I know supporters appreciate the effort that they have put in. Without them, the two games we’ve played back in the city would have been impossible.
So, again, I thank you for your patience and understanding. I was so keen to get us back playing in Coventry as soon as possible that there have been issues and it is up to us to work through and resolve those as quickly as we possibly can to ensure that your experience of the club is seamless and smooth – from buying tickets to attending the game.
It’s vital we get those things right off the pitch in order to make sure as many of our supporters can enjoy the action on it.
Steve Waggott, chief executive of Coventry City Football Club.